Chariot
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Got Questions? We've Got Answers!
Orders
Below are some of are common questions about orders
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to the carrier’s website. You can use this to monitor your shipment's progress.
How do I know if my order is confirmed?
When you successfully place an order, you should immediately receive an order confirmation email. This is the primary way to know that your order has been received and is being processed.
Can I change or cancel my order?
We process orders quickly, but if you need to make a change or cancel, please contact us immediately at [your-email-address@example.com]. We'll do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times and costs will be calculated at checkout.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days to arrive after processing. You will receive a tracking number via email once your order has shipped.
What is your return policy?
We accept returns on all unworn, unwashed, and undamaged items within [e.g., 30] days of delivery. All items must be returned with original tags attached.
How do I start a return or exchange?
To initiate a return or exchange, please email us at gravelle.francis20@gmail.com with your order number and the reason for the return. We will provide you with instructions on how to send your item back.